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Return & Refund Policy

At NƟRM, we make one sock and we stand behind it. If your order does not meet your expectations, we want the return process to be simple and clear.

The First-Pair Guarantee

Wear your first pair. If it is not for you, we refund your order.

We are confident the first pair will earn its place in your drawer and stay fresh from morning to night. So open one pair and give it a real day. If it is not for you, send your order back within 30 days and we will refund the full price once we receive it.

All we ask is that you try one pair and keep the rest unworn. It is the same confidence we put into the silver-ion fibre behind every pair.

How it works

1. Wear a pair. Open one pair and give it a real day. Keep the rest unworn.
2. Not for you? Reach out within 30 days of receiving your order.
3. Return your order. After we receive the package, we refund the full price.

Eligibility for Returns

You have 30 days after receiving your order to request a return. One pair may be worn under the First-Pair Guarantee. All remaining pairs must be unworn and in their original packaging.

How to Initiate a Return

To initiate a return, please email hello@norm-socks.com to start the return process. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the return is the result of an error on our part or the product is defective or incorrect. In that case, we cover the return shipping costs.

Please note that shipping delays caused by customs clearance are beyond our control and are not a valid reason for a return.

Refund Process

Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 business days. Depending on your bank, it may take additional time to appear in your account.

Exchanges

If you wish to exchange your order for a different size or colour, please indicate this when initiating the return. Exchanges are subject to availability.

Defective or Damaged Items

If you receive a defective or damaged product, contact us right away with a photo of the issue. We will arrange a replacement or a full refund and cover the return shipping.

Cancellations

We process orders quickly, so we cannot guarantee that changes or cancellations can be made once an order is placed. Once the shipping confirmation with tracking information is sent, no changes can be made. Contact us at hello@norm-socks.com and we will try to accommodate your request.

Contact

For any questions about this policy, contact us at hello@norm-socks.com.